Information Technology Uptake Support Environment


IT-USE - 2144

Keywords IT uptake, human factors, behavioural science, training


Start Date: 05-DEC-88 / Duration: 36 months

[ contact / participants ]


Objectives and Approach

The importance of human and organisational factors in the IT uptake process is generally recognised, but real understanding of these issues is confined to behavioural scientists, who are generally isolated from the main body of IT practitioners. This project aimed to demonstrate that complex domains of behavioural science expertise can be presented in an interesting way, and was designed to facilitate the transfer of this knowledge to a wide range of IT professionals and user organisations via a technology-based Uptake Support Environment, or IT-USE.

A substantial knowledge-base exists which addresses:

This project integrated a number of leading-edge aspects of IT (interactive video, a comprehensive knowledge-base made up of text, graphics, animated graphics and video, and an expert systems interface to the user) as a means of storing, structuring and presenting this complex behavioural science knowledge to users of IT-USE.

Progress and Results

The main result from IT-USE is an intelligent support environment prototype containing a structured knowledge-base elicited from behavioural scientists and IT professionals, presented to the user in a manner which exploits the technical capability of interactive video and expert systems technology. The novel application of these technologies to aid the dissemination of information concerning complex, but highly relevant, domains of behavioural science is product in its own right, as well as providing significant potential benefits to users of IT-USE. The prototype consists of an interactive graphical interface, a system of interactive video sequences, a structured knowledge-base, a toolbox containing material accessible to the user derived from the latter, and an information management system. These components can be separated into courseware and supportware.

The resulting product will enable the user to recognise in advance, and thus avoid, human and organisational problems which currently give rise to IT uptake failures, and to implement effectively IT system uptake strategies which enhance the quality of working life.

Exploitation

The planned early industrialisation process will result in an increase in understanding of human and organisational factors in the IT uptake process, with a consequent expansion of the market for applications software, combined with an improved quality of exploitation of the functionality and potential of IT within user organisations.

IT-USE will have the potential to penetrate large markets and will be usable across a wide range of applications within many organisations, regardless of the business sector within which they operate. For this reason, it will function as an enabling technology, supporting the efficient integration of IT into applications systems.

Organisations participating in IT-USE have entered into an agreement under which a jointly owned European company (the exploitation company) will be formed to achieve maximum commercial exploitation of the final deliverable as soon as possible. In this way, participating organisations are committed to ensuring that the results of the project are industrialised and commercialised to the fullest extent.


CONTACT POINT

Mr Brian Ennis
IRISH MEDICAL SYSTEMS
Clara House, Glenageary Park
IRL - GLENAGEARY
tel: +353/ 1-284-0555
fax: +353/ 1-284-0829

Participants

IRISH MEDICAL SYSTEMS - IRL - C
HANDELSHØJSKOLEN I KØBENHAVN - DK - P
RIOM - NL - P
WORK RESEARCH CENTRE LTD - IRL - P
FUTUREMEDIA LTD - UK - P
I/S DATACENTRALEN AF 1959 - DK - A


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IT-USE - 2144, December 1993


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html version of synopsis by Nick Cook